Payments
From the move balance to a secure customer payment.
Give customers a payment link tied to their order, accept supported card payments through your configured provider, and keep confirmed receipts visible to the office.
Availability & setup. Requires a supported configured payment provider. Provider processing charges and applicable Moverai transaction fees are separate from your software subscription.
Built around moving-company work
What your team can do
Order-linked payment requests
Create a customer charge link from the order’s Payments section or insert one into an order letter.
Supported provider choices
Public charge links support Stripe and Authorize.net. Stripe uses hosted Checkout for card entry and bank authentication.
Confirmed payment accounting
Only provider-confirmed payments reduce the order balance. Pending, failed and canceled attempts do not become paid receipts.
Partial payments and reconciliation
Customers can make supported partial payments. Preserve payment references and review ambiguous results rather than charging again blindly.
Before you start
Clear expectations. Fewer surprises.
- Review provider processing costs and the current Moverai platform transaction fee during setup; neither is represented as included in your monthly plan.
- Stripe refunds are initiated in Stripe and reflected through provider events; this is not a promise of an in-app refund button.
- Sending recorded payments to QuickBooks is separate from charging cards.
Your questions, answered
Credit Card Payments questions
Do failed payments reduce the balance?
No. The order balance changes only after a payment is confirmed by the provider.
Are processing fees included in my monthly plan?
No. Provider fees and the applicable Moverai platform transaction fee are separate. Review the terms displayed during payment setup.
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