Moverai Phone Assistant
Your Moverai Phone Assistant never sleeps.
It talks to customers, sees their inventory, estimates, and books moves 24/7.
Moverai speaks with your customers in a natural, human voice and handles the conversation like an experienced moving salesperson. It can understand the move, collect every important detail, use Inventory Vision to build the inventory, prepare an estimate, and guide booking when enabled—so your business can serve customers 24/7, even when your office is closed.
Daniel is speaking
The microphone will reopen when the receptionist finishes.
More than an answering service
Not an automated phone menu.
A real sales conversation.
Customers do not have to press buttons, repeat rigid commands, or wait for someone to call them back. They simply explain their move in their own words. Moverai listens, understands, asks the right follow-up questions, and keeps the conversation moving naturally—24 hours a day, seven days a week.
Like a trained moving consultant, it can learn who is moving, where and when they are moving, every stop and access condition, what needs to be moved or packed, and which services they need. It turns that conversation into usable move information, helps prepare the estimate, and can guide a qualified customer all the way to booking.
A conversation that becomes a booked move
The customer talks.
Moverai does the sales work.
Information appears in a structured live summary as it is collected. Moverai can qualify the opportunity, capture the details needed for pricing, prepare the estimate, and move the customer toward a confirmed booking.
Answers naturally
Callers choose new-move intake or customer service and speak normally—without working through a long form.
Understands the move
Moverai collects contact details, pickup, delivery, extra stops, property access, dates, flexibility, inventory, and requested services.
Confirms what matters
The assistant confirms exact contact, date, time, and corrected information. The live summary keeps confirmed answers separate from anything uncertain or still missing.
Moves the opportunity forward
The completed intake can become a prepared estimate, a booking when enabled, or a structured opportunity, callback, survey request, or contextual handoff for the office.
Built for moving conversations
It knows what moving companies need to ask.
The Phone Assistant follows the actual order-building sequence. It can infer whether a route is local, long-distance, or international, then continue with the details appropriate to that move.
Customer and route details
Name, phone, email, pickup, delivery, extra stops, property type, stairs, elevators, COIs, parking, and access concerns.
Dates, inventory, and services
Requested dates and flexibility, home or office size, important items, packing needs, special handling, and service recommendations.
Inventory Vision
During the call, the customer can show each room. Inventory Vision identifies the items, counts quantities, estimates their volume, and creates an editable inventory for the move.
Callbacks, surveys, and handoffs
Capture immediate or scheduled callbacks, request onsite or remote surveys, and send a handoff request with confirmed details, missing information, transfer reason, and transcript when retention is enabled.
One assistant, two front doors
New business and customer service.
Qualify and prepare moving opportunities
Collect the information an estimator or salesperson needs before follow-up, including the complete route, access conditions, move timing, inventory direction, packing, and services.
- Creates a structured draft
- Infers move type from the route
- Recommends relevant next steps
Understand the request before involving the office
Identify the customer and reason for calling, collect useful context, and route sensitive matters such as complaints, claims, or payment disputes to a person.
- Existing-customer identification
- Callback and survey requests
- Context passed with the handoff
Made for your website
Your company. Your greeting. Your services.
Configure the assistant’s name, voice, brand color, service areas, offered services, disclosure, retention policy, callbacks, surveys, Inventory Scan, and handoff rules. Short-lived credentials, approved website origins, rate limits, and audit controls protect public access.
Hear it for yourself
Call your future moving office.
Try a realistic conversation on the Harbor Moving Company demo website. Speak naturally and watch Moverai collect the move as you talk.