Customer communication
Keep moving-day updates close to the order.
Send supported moving-job updates through your configured company SMS connection, with provider feedback and order context instead of disconnected personal texting.
Availability & setup. Outbound order messaging requires a configured provider, valid sender number and permitted recipient. The expanded two-way communications workspace is in preview.
Built around moving-company work
What your team can do
Company SMS setup
Configure the company’s Telnyx sender and verify the connection with a controlled test before relying on it for customer communication.
Order-based updates
Use the existing order ETA messaging workflow and templates to communicate relevant moving-day information.
Clear provider feedback
Distinguish an accepted send from proof that the message arrived. Configuration and provider errors should remain visible for correction.
A foundation for broader communications
The separate communications preview extends provider verification and staff access controls. It is not a claim that every inbound conversation or notification workflow is live.
Before you start
Clear expectations. Fewer surprises.
- Sender registration, provider charges, consent and messaging restrictions still apply.
- Two-way inbox processing and broader communications features must be confirmed separately; outbound SMS does not imply a complete shared inbox.
Your questions, answered
SMS Integration questions
Does accepted mean delivered?
No. Provider acceptance means the send was accepted for processing; it is not proof of delivery to the phone.
Is a shared two-way SMS inbox included here?
The released outbound messaging flow and the expanded communications preview are distinct. Confirm current two-way availability before planning your workflow around it.
Keep an AI on every move.
Find the right setup for your moving company.
Explore the core platform, then confirm the availability and setup of the integrations your team needs.